Inchcape, a UK-wide dealership group, has been known to offer Citroen vehicles on Personal Contract Purchase (PCP) and Hire Purchase (HP) plans. While Inchcape may not currently stock Citroen cars, many consumers purchased these vehicles through the dealer during the period from 6 April 2007 to 1 November 2024, often under car finance agreements that could be affected by issues related to discretionary commission arrangements.
Citroen Finance at Inchcape
When purchasing a Citroen vehicle through Inchcape on PCP or HP, customers typically enter into a finance agreement with a separate lender rather than the dealership itself. The dealer acts as an intermediary between the customer and the lender, arranging for the car to be financed under various terms. A key aspect of these deals is often the inclusion of discretionary commission arrangements (DCAs), which can affect the total cost of the finance agreement.
Finding Your Lender
Consumers who bought a Citroen through Inchcape should check their finance agreement documentation carefully. The lender's name and contact details will be clearly stated in this paperwork, typically issued at the time of purchase. It is crucial to identify the correct lender as the complaint process must go directly to them rather than the dealership.
If you believe your Citroen car finance agreement was affected by issues with DCAs or other similar problems, it is important to
[complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to the lender. You do not need a
claims management company; the process can be handled independently and at no cost to you. The FCA estimates that around 14 million agreements were potentially affected, leading to over £8.2 billion in total overcharges, with an average of £700 per consumer.
You can complain directly to your lender for free, ensuring a straightforward approach without the need for intermediaries or additional fees. This process allows you to gather evidence and present it to the lender effectively, seeking resolution based on the terms and conditions of your finance agreement.
Sources and references
- FCA estimates: 14 million agreements affected (FCA estimate), £8.2 billion total (FCA estimate), £700 average overcharge per customer (FCA estimate)
- Period: 6 April 2007 to 1 November 2024