Inchcape, a UK-wide retailer, has been involved in numerous car finance transactions for Chrysler vehicles sold between 6 April 2007 and 1 November 2024. Many consumers have purchased Chrysler automobiles through Inchape using Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements during this period. While Inchcape may no longer stock Chrysler vehicles, many buyers secured their Chrysler cars with finance arrangements facilitated by Inchape.
Chrysler Finance at Inchape
When purchasing a Chrysler vehicle from Inchape on PCP or HP terms, the dealership plays a crucial role in setting up your car finance agreement. However, it is essential to understand that Inchape acts as the dealer and not the lender. The actual provider of your car finance agreement could be any number of financial institutions, such as Santander, BMW Bank UK, or another lender.
Discretionary Commission Arrangements (DCAs) are a key feature in these transactions. A DCA allows dealers like Inchape to receive additional commissions based on the terms and conditions agreed upon with the lender. This arrangement can significantly impact the overall cost of your finance agreement.
Finding Your Lender
To identify which lender provided the car finance for your Chrysler purchased at Inchape, you need to review your finance agreement documents thoroughly. These documents are typically sent to you after you sign the purchase contract. Look for details such as the lender's name and contact information, as well as any reference numbers or account identifiers specific to your loan.
If you cannot locate these documents or have lost them, Inchape may be able to assist you in obtaining a copy of your finance agreement from the lender. However, it is ultimately the responsibility of the consumer to verify this information directly with the lending institution.
Complaining about an issue related to your car finance agreement should always start by contacting your lender directly. This process is free and straightforward. You do not need a
claims management company or any third-party intermediary to handle your complaint on your behalf. In fact, you can
complain directly to your lender without any additional costs.
In cases where you believe there may have been an error in the finance agreement setup or that you are overpaying due to a DCA, reaching out to your lender is the first step. They will be able to review your case and provide clarification on any discrepancies. If you remain unsatisfied with their response, further steps can include escalating the issue through regulatory bodies such as the Financial Ombudsman Service.
Sources and References
- 14 million agreements (FCA estimate)
- £8.2 billion total (FCA estimate)
- £700 average (FCA estimate)