Many consumers who purchased an Infiniti vehicle through Hendy Group may be unaware that their car finance agreement could have been affected by unfair discretionary commission arrangements. While Hendy Group may not currently stock Infiniti, many consumers bought these vehicles on PCP ([Personal Contract Purchase](https://mlj.org.uk/guides/pcp-claims)) or HP (Hire Purchase) plans during the period from 6 April 2007 to 1 November 2024. This period includes an estimated 14 million car finance agreements, amounting to £8.2 billion in total value and averaging around £700 per agreement (FCA estimate).
Infiniti Finance at Hendy Group
When buying a new Infiniti through Hendy Group or similar dealer groups on PCP or HP, the process involves both a car purchase and a financing agreement with a lender. The dealership, in this case Hendy Group, facilitates the finance arrangement but does not provide the loan itself. Instead, they often earn a commission based on a discretionary commission arrangement (DCA) set by the lender.
DCAs can lead to higher interest rates for consumers because lenders may pay dealers more than necessary to secure sales. This practice has been under scrutiny by regulatory bodies due to its potential impact on consumer finance costs. Understanding how these arrangements work is crucial for anyone who purchased an Infiniti through Hendy Group and suspects that they might have overpaid due to unfair commission practices.
Finding Your Lender
To determine which lender provided the financing for your Infiniti, you should check your original car finance agreement or any other documentation you received at the time of purchase. The dealer name (Hendy Group) will be mentioned, but it is important to identify the lender who actually issued the loan. This information can typically be found on the first page of the finance agreement.
Once you have identified the correct lender, you should gather all relevant documents and evidence related to your car finance agreement. This includes any correspondence with Hendy Group or the lender, as well as details about your purchase and financing terms. Having this information ready will help streamline the process when you file a complaint directly with your lender.
If you believe that you were affected by unfair discretionary commission arrangements during the period from 6 April 2007 to 1 November 2024, it is important to complain directly to your lender. Hendy Group is the dealer and not responsible for handling complaints related to the finance agreement; they are merely involved in facilitating the sale.
You do not need a claims management company to handle your complaint on your behalf. Most lenders have dedicated teams to manage customer disputes and can process these complaints without any additional fees or charges. The lender will review your evidence and provide a response based on their findings.
Complaining directly to your lender is straightforward and can be done by sending an email, letter, or filling out a complaint form available on the lender's website. It is essential to include all relevant details about your car finance agreement and any supporting documents that you have gathered.
Sources and References
- Financial Conduct Authority (FCA) estimates: 14 million agreements affected (£8.2 billion total value), £700 average per agreement.
- Hendy Group operates in the South / South West regions of England.
- Information on discretionary commission arrangements is sourced from regulatory bodies and industry publications addressing unfair financial practices in car finance.