Did you purchase a Genesis vehicle through Hendy Group and are now concerned about the car finance arrangements? Many consumers bought Genesis vehicles from Hendy Group or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) plans during the period from 6 April 2007 to 1 November 2024. This period saw approximately 14 million agreements affected, amounting to £8.2 billion in total with an average claim of £700 (FCA estimate).
Genesis Finance at Hendy Group
When you purchase a Genesis vehicle through Hendy Group, the dealership often arranges your car finance via PCP or HP plans offered by various lenders. These arrangements typically include a
discretionary commission arrangement (DCA), which allows the dealer to earn additional income from the lender for each finance agreement they facilitate. Although Hendy Group may not currently stock Genesis vehicles, many consumers bought these cars during the relevant period and could be eligible for compensation if there were issues with their car finance terms.
Finding Your Lender
If you bought a Genesis vehicle through Hendy Group or any similar dealer group, it’s crucial to identify which lender provided your finance agreement. Unlike what some might think, Hendy Group is not the lender; they are merely the intermediary that arranges the finance on behalf of the customer. To find out who your actual lender was, carefully review your car finance agreement documents. The name and contact details of the lender should be clearly stated in these documents.
You do not need a
claims management company to address any issues with your Genesis car finance through Hendy Group or similar dealerships. You can
[complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to your lender without any cost. It is important to gather all relevant documentation, including the finance agreement and any correspondence related to the issue you are facing. Once prepared, submit your complaint in writing via email or post, clearly stating why you believe there was an unfair arrangement.
You do not need a claims management company; you can complain directly to your lender for free. If your claim is successful, you may be eligible for compensation as part of the FCA’s voluntary redress scheme.
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