Hendy Group, a well-known dealership in the South and South West regions of the UK, was one of several dealer groups that facilitated the purchase of DS vehicles through PCP (Personal Contract Purchase) or HP (Hire Purchase) car finance agreements. Although Hendy Group may not currently stock DS models, many consumers who bought their DS cars between 6 April 2007 and 1 November 2024 did so using these types of financing arrangements.
DS Finance at Hendy Group
When purchasing a DS vehicle through Hendy Group on PCP or HP finance, the process typically involves selecting the car model that best fits your needs and agreeing to a loan amount based on the purchase price. The dealership often earns income from
discretionary commission arrangements (DCAs) with lenders for each finance agreement they originate. These DCAs can influence how much you pay in total over the term of the loan, as dealers may negotiate different terms or commissions that affect the final cost.
Finding Your Lender
If you bought a DS through Hendy Group and are unsure about your lender, it is crucial to locate your finance agreement documents. These documents will typically include details such as the name of the lender, the type of car finance agreement (PCP or HP), and other important terms like interest rates and monthly payments. Consumers should check their agreements carefully to identify which financial institution provided the funding for their DS vehicle purchase.
Consumers who purchased a DS through Hendy Group and are experiencing issues with their car finance agreement can
[complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to the lender at no cost. It is essential to address any concerns or disputes with the lender, not Hendy Group, as the dealership does not provide financing but rather arranges it on behalf of the consumer. You do not need a
claims management company; you can handle complaints yourself by contacting your lender's customer service department directly.
Sources and References
- Financial Conduct Authority (FCA) estimate: 14 million agreements affected from April 2007 to November 2024.
- FCA estimate: £8.2 billion total amount involved in problematic car finance arrangements.
- FCA estimate: Average compensation of £700 per successful claim.