Hendy Group, a well-known dealership in the South and South West of England, has sold numerous Dacia vehicles through PCP or HP finance agreements. While Hendy Group may not currently stock Dacia models, many consumers purchased these vehicles during a period when such arrangements were common. From 6 April 2007 to 1 November 2024, the Financial Conduct Authority (FCA) estimates that up to 14 million car finance agreements have been affected by unfair practices, totalling £8.2 billion in mis-sold agreements with an average claim value of £700 (FCA estimate).
Dacia Finance at Hendy Group
When purchasing a Dacia through Hendy Group using PCP or HP finance, consumers often enter into a
discretionary commission arrangement (DCA). This arrangement allows the dealer to receive additional commissions based on the terms of the agreement chosen by the consumer. However, this can sometimes lead to higher costs for the buyer without clear benefits.
The process typically involves the customer selecting a Dacia model and financing options provided through Hendy Group. The dealership arranges the finance with a lender but does not actually provide the loan or hire purchase themselves. This means that while Hendy Group plays a crucial role in facilitating the sale, any complaints regarding the finance agreement should be directed to the actual lender.
Finding Your Lender
To determine which lender provided your car finance for the Dacia purchased through Hendy Group, review the documentation you received at the time of purchase. Look for documents such as the credit agreement or hire purchase agreement; these will clearly state the name and contact details of the lending institution. It’s important to identify this information correctly since any complaints should be directed towards the lender, not Hendy Group.
If you believe that your car finance agreement with a Dacia purchased through Hendy Group was mis-sold or unfair, it is essential to
complain directly to your lender. You do not need to use a
claims management company; you can file a complaint yourself at no cost. Gather all relevant documentation and evidence first to support your case before submitting the complaint.
You can complain directly to your lender for free and should avoid using claims management companies that might charge fees or take a percentage of any compensation awarded. The process is straightforward, and many lenders have dedicated teams to handle such complaints efficiently.
Sources and references
- Financial Conduct Authority (FCA) estimates: 14 million agreements affected, £8.2 billion total, £700 average claim value.
- Hendy Group operates in the South / South West of England.