Many consumers who purchased Chevrolet vehicles through Hendy Group, a prominent dealership in the South and South West regions of the UK, may be unaware that their car finance agreements could have been affected by mis-selling practices. During the period from 6 April 2007 to 1 November 2024, an estimated 14 million car finance agreements were potentially impacted, leading to a total overpayment of £8.2 billion (FCA estimate). On average, consumers could be owed around £700 (FCA estimate) if their agreement was mis-sold.
Chevrolet Finance at Hendy Group
When you purchased a Chevrolet through Hendy Group on a
Personal Contract Purchase (PCP) or
Hire Purchase (HP) plan, the dealership's role was to arrange your finance with a lender. However, the specifics of how these arrangements were structured can be complex and often involve what is known as a
Discretionary Commission Arrangement (DCA). In such cases, dealers like Hendy Group may have received additional commissions from lenders for each car finance agreement they arranged, which could have influenced the terms offered to consumers. Understanding this context is crucial when evaluating whether your finance agreement was mis-sold.
Finding Your Lender
To determine who provided your Chevrolet car finance through Hendy Group, you need to review your finance agreement documents carefully. These documents will specify the name of the lender that issued your finance contract. It’s important to note that while Hendy Group facilitated the transaction as a dealership, they are not responsible for addressing any complaints related to mis-selling practices. Your complaint should be directed specifically to the lender named in your finance agreement.
If you believe your Chevrolet car finance through Hendy Group was affected by mis-selling practices during the specified period, you can initiate a complaint directly with your lender at no cost. You do not need to use a
claims management company; many consumers choose to handle this process independently and successfully recover their overpaid amounts. By following the step-by-step guidance provided by your lender, you can submit your claim without any upfront fees.
Sources and References
- Financial Conduct Authority (FCA) estimates on mis-sold car finance agreements: 14 million agreements affected, £8.2 billion total overpayment, and an average recovery of £700 per consumer.
- Hendy Group’s presence in the South and South West regions of the UK.