Cambria Automobiles, a dealership group in the South East and Midlands regions, has been associated with the sale of Infiniti vehicles through various finance agreements. While Cambria Automobiles may not currently stock Infiniti, many consumers have purchased Infiniti vehicles from Cambria Automobiles or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) plans between 6 April 2007 and 1 November 2024. These agreements are part of the broader car finance industry practice that has affected an estimated 14 million agreements, totalling £8.2 billion in value with an average claim amount of £700 (FCA estimate).
Infiniti Finance at Cambria Automobiles
When purchasing a new Infiniti through Cambria Automobiles, the dealership typically arranges for PCP or HP finance as part of their sales process. This involves setting up a
discretionary commission arrangement (DCA) with lenders to facilitate the sale and provide additional benefits such as lower monthly payments or cashback incentives. These arrangements are common within the car industry but have been scrutinised by regulators due to potential mis-selling practices.
Finding Your Lender
Consumers who bought an Infiniti through Cambria Automobiles should check their finance agreement for the name of the lender, which is different from the dealership itself. Cambria Automobiles acts as a facilitator for the sale but does not provide the financing directly. The lender will be listed on your finance documentation such as the credit agreement or loan offer letter.
If you believe that your Infiniti car finance agreement with Cambria Automobiles was mis-sold, it is important to address the issue by contacting the lender directly. You can complain to the lender at no cost and without involving a
claims management company. This process involves submitting a detailed complaint to the lender outlining any concerns or issues you have encountered regarding your finance agreement.
You do not need a claims management company to handle your complaint, as lenders are obligated under regulatory guidelines to address consumer complaints thoroughly and fairly. By reaching out directly, you can resolve the issue without incurring additional fees.
Sources and references
- Financial Conduct Authority (FCA): "14 million agreements affected by car finance mis-selling issues" (estimate)
- Financial Conduct Authority (FCA): "£8.2 billion total value of mis-sold car finance claims" (estimate)
- Financial Conduct Authority (FCA): "£700 average claim amount for car finance disputes" (estimate)