Cambria Automobiles and Citroen have had a longstanding relationship in the UK, with many consumers purchasing their vehicles through Cambria’s dealerships. While Cambria Automobiles may not currently stock Citroen models, they were involved in selling these cars on PCP (Personal Contract Purchase) or HP (Hire Purchase) finance during the relevant period from 6 April 2007 to 1 November 2024.
Citroen Finance at Cambria Automobiles
When purchasing a Citroen through Cambria Automobiles, consumers often opted for PCP or HP finance arrangements. These financing options allowed buyers to acquire their desired vehicle with monthly payments over an agreed period, typically including a final balloon payment (for PCP) or ownership transfer (for HP). It is crucial to understand that while Cambria Automobiles facilitated the sale and arranged the finance agreement, they are not the lender; rather, they work with various financial institutions to provide these financing options.
A significant aspect of these arrangements is the discretionary commission arrangement (DCA), where dealers receive a commission from lenders based on the finance agreement. This practice was widespread across the industry during the relevant period and has been a subject of scrutiny due to potential unfair practices affecting consumers who took out car finance agreements between 6 April 2007 and 1 November 2024.
Finding Your Lender
To initiate any complaint, it is essential for consumers who purchased their Citroen through Cambria Automobiles to identify the lender that provided the financing. This information can typically be found in the finance agreement documentation or on a loan settlement statement issued by the dealer at the time of purchase. The lender’s name and contact details are crucial as they will be responsible for handling any complaints related to the finance agreement.
Consumers who believe their Citroen car finance agreement might have been affected by unfair practices should directly contact their lender, not Cambria Automobiles. By reaching out to the lender, you can explain your concerns and request a review of your case without incurring any costs. It is important to gather all relevant documents such as the finance agreement, loan settlement statement, and any correspondence with Cambria Automobiles or other involved parties.
You do not need a claims management company to handle this process; it can be done directly for free. This approach ensures that you maintain control over your complaint and receive a direct response from the lender without additional fees or commissions.
Sources and references
- Financial Conduct Authority (FCA). "Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements". FCA estimate: 14 million agreements affected, £8.2 billion total, £700 average claim.
- Cambria Automobiles website and dealership locations in South East / Midlands regions of the UK.