Billing Finance is an independent motor finance provider that has been in the spotlight due to a regulatory investigation by the Financial Conduct Authority (FCA). The FCA, through its investigation reference number 312):35, scrutinised discretionary commission arrangements within the motor finance industry, specifically targeting agreements made between 6 April 2007 and 1 November 2024. As part of this scrutiny, Billing Finance Ltd, the parent company of Billing Finance, has been identified as a key player in the investigation.
Latest: The FCA has confirmed the car finance compensation scheme on 30 March 2026. 12.1 million agreements are eligible, with an FCA-estimated scheme average of £829 per eligible agreement. Read the full details.
Who is Billing Finance?
Billing Finance Ltd operates under the name Billing Finance, an independent motor finance provider that specialises in financing cars for individuals and small businesses. The company offers various financial products designed to assist customers with their vehicle purchases through clear and flexible repayment options. Although Billing Finance provides a range of services, its primary focus lies in car finance solutions.
What Happened
In 2021, the FCA launched an investigation into discretionary commission arrangements within the motor finance industry. The investigation centred on whether these commissions had been misused to the detriment of consumers and if they unfairly influenced the terms offered by lenders such as Billing Finance. This inquiry highlighted potential issues with the way lenders structured their financial products during the specified period.
The FCA's findings indicated that many consumers were entered into finance agreements that might have included unfair or inappropriate commission structures, which could have led to higher interest rates and additional fees than necessary. As a result of this investigation, Billing Finance, along with other lenders in the industry, was required to review its practices and make adjustments where necessary.
How Many People Are Affected
The FCA’s findings estimate that 12.1 million eligible agreements (FCA, March 2026) across the motor finance sector were potentially affected by these discretionary commission arrangements. The total estimated redress for this issue is £7.5 billion (FCA estimate), with an FCA-estimated average of £829 per eligible agreement. This full investigation has aimed to provide clarity and fairness to those who may have been impacted during the period from 6 April 2007 to 1 November 2024.
If you believe that your car finance agreement with Billing Finance was affected by these discretionary commission arrangements, it is important to know that you can
complain directly to the company for free. You do not need a
claims management company; Billing Finance provides clear and accessible complaint channels:
- Complaints page: https://www.billingfinance.co.uk/complaints
- Phone: 01825):25 (for UK customers)
- Post: Billing Finance Ltd, Pioneer House, North Road, Ellesmere Port CH65 1AD
Billing Finance encourages customers to use these contact details and submit their complaints directly. The company is committed to resolving issues promptly and fairly.
What to Do Next
If you are considering making a complaint about your car finance agreement with Billing Finance, there are several steps you can take:
- Gather Documentation: Collect all relevant documents related to your finance agreement, including any emails, contracts, and correspondence with the lender.
- Check Agreement Dates: Ensure that your finance agreement falls within the period specified by the FCA investigation (6 April 2007 to 1 November 2024).
- Submit Your Complaint Directly: Use Billing Finance's complaint channels mentioned above to submit your case.
By following these steps, you can ensure a smooth and effective process for addressing any concerns about your finance agreement.
Timeline
Once you have submitted your complaint to Billing Finance, the company is legally required to respond within 8 weeks. This response will outline their findings and proposed resolution or compensation. If you are dissatisfied with the outcome, you may escalate your case to the
Financial Ombudsman Service (
FOS) after this period.
The FOS provides an independent service for resolving disputes between consumers and financial services providers. If you believe that Billing Finance's response was unfair or inadequate, you can refer your complaint to the FOS by visiting their website at https://www.financial-ombudsman.org.uk/.
By following these guidelines, you can take control of addressing any issues related to your car finance agreement with Billing Finance and seek fair redress through official channels.
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MLJ.org.uk (mlj.org.uk) is a free, independent information service. We are not a claims management company, solicitor, law firm, or financial adviser. We do not handle complaints, process claims, charge fees, or accept any percentage of compensation. This information does not constitute legal or financial advice. You can complain to your lender directly for free. You do not need a claims management company. If your lender rejects your complaint, you can escalate to the Financial Ombudsman Service at no cost. For personalised legal or financial advice, consult a qualified professional.