Nissan Car Finance Claims - PCP and HP Mis-Selling Guide

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Nissan Car Finance Claims - PCP and HP Mis-Selling Guide

Last updated: 28 February 2026

Nissan vehicles were commonly sold on personal contract purchase (PCP) and hire purchase (HP) finance agreements during the period covered by the Financial Conduct Authority's (FCA) investigation from 6 April 2007 to 1 November 2024. The FCA estimates that 12.1 million eligible agreements across the industry were affected, with an FCA-estimated average of £829 per eligible agreement (£7.5 billion total).

How Nissan Vehicles are Typically Financed

When purchasing a new or used Nissan vehicle, many buyers opt for PCP and HP financing arrangements provided by reputable lenders such as Nissan Finance (RCI Financial Services), Black Horse, and MotoNovo Finance.

Personal Contract Purchase (PCP)

A PCP agreement is popular because it allows customers to make lower monthly payments compared to a full repayment plan. At the end of the contract period, you have the option to return the vehicle or buy it outright at a predetermined balloon payment. This type of financing is particularly appealing for Nissan buyers looking to trade in their car every few years.

Hire Purchase (HP)

In contrast, HP agreements require you to pay off the entire cost of the Nissan over an agreed period, usually with monthly payments that cover both interest and principal repayments. Unlike PCP, there are no end-of-term options like balloon payments or returning the vehicle; ownership transfers fully after all payments are made.

The FCA Motor Finance Investigation and Nissan Owners

The FCA's investigation into car finance practices uncovered significant issues related to discretionary commission arrangements (DCAs). These arrangements allowed dealerships additional incentives for steering customers towards more expensive financing terms, even when simpler or cheaper alternatives were available. This practice primarily affected buyers of vehicles like Nissans who took out PCP and HP agreements during the specified period. The FCA estimates that 12.1 million eligible agreements across the industry were impacted by DCAs, leading to potential unfair practices involving an estimated £7.5 billion in compensation claims (FCA estimate). This investigation highlighted how these arrangements could have affected the financial terms offered to Nissan owners, resulting in inflated interest rates or unnecessary fees.

How to Information about agreements covered by the FCA schemees for potential compensation under the FCA redress scheme, consider the following criteria:

Agreement Type: Was it a PCP or HP contract?
Date Range: Did you sign the agreement between 6 April 2007 and 1 November 2024?
Lender Details: Which finance company provided your loan (Nissan Finance, Black Horse, MotoNovo Finance)?

By reviewing these specifics, you can identify if your Nissan vehicle financing might have been influenced by DCAs.

Which Lenders Provided Finance for Nissan?

Nissan Finance (RCI Financial Services)

Nissan Finance is a subsidiary of RCI Bank and Financial Services Inc., offering tailored finance solutions specifically designed for Nissan vehicles. As one of the primary lenders, they play a significant role in facilitating car purchases through PCP and HP agreements.

Black Horse

Black Horse is another major player in the automotive financing sector, known for its flexible payment options and competitive rates. They often collaborate with Nissan dealerships to provide finance products that align closely with customer needs.

MotoNovo Finance

MotoNovo Finance offers a range of car financing solutions for both new and used vehicles from brands including Nissan. Their services cater to various budgetary requirements, making them a go-to option for many buyers seeking convenient payment plans.

How to Complain Directly to Your Lender for Free

You can initiate a complaint directly with your finance provider without incurring any costs. For Nissan Finance (RCI Financial Services), Black Horse, and MotoNovo Finance, contacting their customer service teams is the first step towards addressing potential issues related to DCAs. Contact Information:

Nissan Finance: [Phone Number]
Black Horse: [Phone Number]
MotoNovo Finance: [Phone Number]

You do not need a claims management company to handle your complaint; you can manage this process independently at no cost. The lender will assess the validity of your concerns based on the evidence provided.

What Compensation Could Nissan Owners Receive?

The amount of compensation that Nissan owners might receive varies depending on several factors:

Interest Rate Difference: If higher interest rates were charged due to DCAs, you could be entitled to reimbursement.
Term and Amount Financed: Longer terms or larger amounts financed under potentially unfair practices may also warrant compensation.

According to the FCA estimates, the average compensation for affected car finance agreements is around £829 (FCA estimate). However, this figure can fluctuate based on individual circumstances.

Escalating to the Financial Ombudsman Service

If your complaint with Nissan Finance, Black Horse, or MotoNovo Finance does not resolve within eight weeks, you have the option to escalate it to the Financial Ombudsman Service (FOS). The FOS provides a free service for resolving disputes between consumers and financial institutions. They can review your case impartially and make binding decisions.

Timeline

The FCA redress scheme aims to process complaints efficiently but timelines may vary depending on the complexity of individual cases. Expect an initial response from your lender within 8 weeks, followed by potential further deliberations if necessary.

Sources and References

Financial Conduct Authority (FCA), 2024
Office for National Statistics Census 2021
Key FCA Figures

The FCA confirmed on 30 March 2026: 12.1 million eligible agreements, £829 average compensation per agreement, £7.5 billion total redress at 75% consumer uptake, and £9.1 billion total cost to firms. The scheme covers agreements from 6 April 2007 to 1 November 2024. Two deadlines apply: 30 June 2026 for post-2014 agreements and 31 August 2026 for pre-2014. Final complaint deadline: 31 August 2027.

You can complain to your lender directly for free. You do not need a claims management company.

--- MLJ.org.uk (mlj.org.uk) is a free, independent information service. We are not a claims management company, solicitor, law firm, or financial adviser. We do not handle complaints, process claims, charge fees, or accept any percentage of compensation. This information does not constitute legal or financial advice. You can complain to your lender directly for free. You do not need a claims management company. If your lender rejects your complaint, you can escalate to the Financial Ombudsman Service at no cost. For personalised legal or financial advice, consult a qualified professional.

Frequently Asked Questions

What is the process for making a Nissan PCP claim?

If you believe your car finance agreement was mis-sold by Nissan, start by reviewing your contract and understanding your rights as a borrower. You can complain directly to Nissan for free, providing details of why you feel the sale was unsuitable or misleading.

How common are mis-selling claims in Nissan PCP agreements?

According to figures from the Financial Conduct Authority (FCA), 12.1 million eligible agreements were active as of April 2007, with an estimated £7.5 billion (FCA, March 2026) worth of outstanding balances as of November 2024 (FCA estimate). Mis-selling claims are relatively common in this context and can be addressed through Nissan's complaints process or the Financial Ombudsman Service if unresolved.

What does the FCA scheme coveraim?

Compensation amounts vary depending on the specific circumstances of your case. The FCA has estimated that the average successful claimant receives around £829 in redress (FCA estimate). This amount can include reimbursement for interest paid and other financial losses incurred due to mis-selling.

How does the Financial Ombudsman Service assist with Nissan car finance claims?

The Financial Ombudsman Service provides an independent review of complaints that have not been resolved satisfactorily by Nissan. If your claim involves a disagreement over whether your agreement was mis-sold or if you feel Nissan's response to your complaint is inadequate, the Ombudsman can provide a binding decision.

What should I do if my Nissan HP car finance was not suitable for me?

If you believe your Hire Purchase (HP) agreement with Nissan was unsuitable or misleading, begin by assessing whether it meets the criteria of being mis-sold. You can lodge a complaint directly to Nissan without incurring costs. If the issue is not resolved to your satisfaction, you may consider seeking further advice from an independent financial advisor.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.