Motor Finance Claims Derby - FCA Mis-Selling Investigation

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Motor Finance Claims Derby - FCA Mis-Selling Investigation

Last updated: 27 February 2026

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Derby, a city located within Derbyshire in the East Midlands region with a population of 257,200 (ONS Census 2021), has seen an estimated 24,305 drivers affected by motor finance mis-selling during the period from 6 April 2007 to 1 November 2024. This figure is based on calculations using ONS Census 2021 population data and FCA estimates.

How Motor Finance Mis-Selling Affected Derby

Motor finance mis-selling has had a significant impact on residents of Derby, particularly through the sale of Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements. Local dealerships such as Inchape Derby, Pendragon Derby, Marshall Motor Group Derby, and Sytner Derby have been involved in selling these financial products. Major lenders operating in the area include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW).

The FCA Motor Finance Investigation

The Financial Conduct Authority (FCA) has been investigating motor finance mis-selling due to discretionary commission arrangements that affected car dealerships across the UK. According to the FCA's investigation, 12.1 million eligible agreements (FCA, March 2026) impacted by this issue between 6 April 2007 and 1 November 2024. The total value of these agreements amounted to £7.5 billion (FCA estimate) (FCA, March 2026). These figures highlight the widespread nature of the mis-selling, affecting numerous drivers in Derby.

How Derby Residents Can Check Their Finance Agreements

Residents of Derby who suspect they may have been affected by motor finance mis-selling should review their finance agreements carefully. Key dates to look for are between 6 April 2007 and 1 November 2024. Important documents to gather include the original agreement, any correspondence with lenders, and details of the vehicle purchased. Checking these documents will help identify if there were hidden commissions or unfair terms that may have impacted the finance arrangement.

How to Complain Directly to Your Lender for Free

If you believe your motor finance agreement was mis-sold, you can complain directly to your lender for free. Major lenders such as Black Horse, MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services have dedicated teams to handle complaints. You do not need a claims management company to assist with this process; handling it yourself is straightforward and does not cost you anything. If your lender’s response is unsatisfactory or you require further assistance, the Financial Ombudsman Service (FOS) provides an independent and free escalation route for resolving disputes between consumers and financial services providers. The FOS can review your case and make a fair decision based on the evidence provided.

Sources and References

Office for National Statistics Census 2021
Financial Conduct Authority (FCA), 2024
Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Derby are potentially affected by motor finance mis-selling?

Based on population data from the ONS Census 2021 and FCA estimates, approximately 24,305 drivers in Derby may be affected by motor finance mis-selling.

What should I do if I suspect my motor finance agreement was mis-sold to me in Derby?

If you believe your motor finance agreement was mis-sold, you can complain directly to the lender for free. This allows you to address any issues without involving a claims management company.

What is the average amount that drivers in Derby have claimed back from motor finance mis-selling?

Drivers in Derby who have successfully addressed motor finance mis-selling disputes have typically received an average of £829 (FCA estimate).

How many motor finance agreements were potentially mis-sold across the UK, including those in Derby?

The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements (FCA, March 2026) may have been mis-sold throughout the UK from April 6, 2007 to November 1, 2024. This includes potential cases in Derby.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.